Question 1

How do I create and order a personalised product?

Accepted Answer

Start by choosing the product you want to make: storybook, mug, poster or fridge magnet. Then choose an illustration style and add up to three characters. Storybooks include one extra step where you describe the adventure; mugs, posters and magnets go straight to product preview. You can review the result before ordering.

Question 2

How much control do I have over the story?

Accepted Answer

For storybooks, you choose the characters, illustration style and adventure idea. Tiny Stories uses that short prompt to write the finished book for preview before you decide whether to order. The creator is designed for guided story generation rather than page-by-page scene editing.

Question 3

Can I upload character photos for a personalised children’s book?

Accepted Answer

Yes. You can upload character photos for the people you want in the story, such as a child, sibling, parent, grandparent or friend. Tiny Stories uses those photos to create illustrated character versions for the personalised storybook preview.

Question 4

Can I write my own personalized kids book story?

Accepted Answer

Yes. For storybooks, you write a short story idea or adventure prompt in your own words. Tiny Stories then turns that idea into a complete illustrated kids book that you can preview before ordering.

Question 5

Can I add multiple characters from photos?

Accepted Answer

Yes. You can add up to three characters to a storybook. Upload photos or reuse existing characters, then choose who should appear in the adventure.

Question 6

Is Tiny Stories an AI children’s book creator?

Accepted Answer

Yes. Tiny Stories uses AI to help create personalised children’s books from uploaded character photos, an illustration style and your story idea. The result is shown as a preview before checkout.

Question 7

What products do you offer?

Accepted Answer

We currently offer four personalised products: a 24-page hardcover storybook (£18.99), an 11oz ceramic character mug (£12.99), an A3 gallery-quality story poster (£14.99), and a 4×4 inch character fridge magnet (£9.99). All prices include free tracked shipping. Product availability may vary by country.

Question 8

What are the storybook specifications?

Accepted Answer

Each storybook is a 24-page hardcover printed on 170gsm silk paper with a gloss laminate cover. The book features AI-generated illustrations based on your child’s photo, with a personalised story where your child is the main character. The book is professionally produced by our specialist print partner.

Question 9

Do you print hardcover personalized story books?

Accepted Answer

Yes. The storybook product is a printed 24-page hardcover book. It is made to order after you create and approve the personalised preview.

Question 10

What are the merchandise specifications?

Accepted Answer

Our mugs are 11oz ceramic with vibrant dye-sublimation printing and are dishwasher safe. Posters are A3 (297×420mm) printed on 200gsm enhanced matte art paper with archival giclée inks, ready to frame. Fridge magnets are 4×4 inches with a full-colour print on durable magnetic material.

Question 11

How long does delivery take?

Accepted Answer

All products are made to order. Storybooks typically arrive within 5–10 working days. Mugs, posters and fridge magnets typically arrive within 3–5 working days. You’ll receive email updates when your order enters production and when it ships with a tracking link.

Question 12

Is delivery tracked?

Accepted Answer

Yes. Orders include free tracked shipping in supported countries. You’ll receive email updates when the item enters production and when it ships.

Question 13

Why might my order arrive in separate packages?

Accepted Answer

If you order different product types (for example, a book and a mug), they are produced by different specialist print partners. This means your items may arrive in separate packages, each with its own tracking number. We’ll send you a shipping notification for each package so you always know what’s on its way.

Question 14

Which countries do you ship to?

Accepted Answer

We currently ship to the United Kingdom, United States, United Arab Emirates, Germany, France, Ireland and the Netherlands. All orders include free tracked shipping. We’re actively expanding to more countries — check back soon for updates.

Question 15

What is your returns policy?

Accepted Answer

Because every product is personalised and made to order, we cannot accept standard returns. However, if your item arrives damaged, misprinted or with a defect, we’ll offer a full refund or free reprint. Contact us within 14 days of delivery with a photo of the issue. For full details, see our Returns & Refund Policy.

Question 16

How accurate are the AI-generated illustrations?

Accepted Answer

Our AI creates artistic, illustrated interpretations of your child based on the photo you upload. The illustrations capture your child’s key features — hair colour, skin tone, expression — in a beautiful storybook style. They are artistic interpretations rather than photographic reproductions, so there may be slight stylistic differences. You can preview every page before you buy.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal. All payments are processed securely through Stripe. We never store your card details.

Question 18

Is shipping really free?

Accepted Answer

Yes. All orders include free tracked shipping to every country we deliver to. There are no hidden fees at checkout — the price you see on the product page is the price you pay.

Question 19

How do I track my order?

Accepted Answer

Once your order ships, we’ll send you an email with a tracking link. If your order contains multiple product types, you’ll receive a separate tracking email for each package. You can also check your order status at any time by visiting your orders page.

Question 20

How do I get help with my order?

Accepted Answer

Email us at hello@tinystories.ai with your order number and a description of the issue. We aim to respond within 2 working days. For damaged or defective items, please include a photo so we can resolve it quickly.

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS